Customer Care Service: Tel: (63-2) 371-1493, 371-1492, Fax: (63-2) 371-1492 Contact person: Rita QUALITY SERVICE AND RELIABLE RESERVATIONS Customer Care Service Online Customer Service Survey Please Take a moment to let us know how we can serve you better?

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Reservation Service: Kindly Click your Response  1. Ease of following our Reservation Service  1. Your Response Excellent Good Adequate Poor Unacceptable 2. Did you find our services to be timely cost effective  2. Your Response Excellent Good Adequate Poor Unacceptable 3. Payment and Billing System  3. Your Response Excellent Good Adequate Poor Unacceptable   4. Was the information clear and easy to understand  4. Your Response Excellent Good Adequate Poor Unacceptable   5. Convenience and Quality of our service  5. Your Response Excellent Good Adequate Poor Unacceptable   Customer Service: Kindly Click your Response  1. Friendliness and service of the staff  1. Your Response Excellent Good Adequate Poor Unacceptable 2. Knowledgeable on the Hotels and Destinations  2. Your Response Excellent Good Adequate Poor Unacceptable 3. Receiving confirmation in a timely manner  3. Your Response Excellent Good Adequate Poor Unacceptable   4. When you called in, was your hold time appropriate?  4. Your Response Excellent Good Adequate Poor Unacceptable   5. Did the staff explain the payment and cancellation policies clearly?  5. Your Response Excellent Good Adequate Poor Unacceptable   Over all: Kindly Click your Response  1. Speed of Website  1. Your Response Excellent Good Adequate Poor Unacceptable 2. Rate of entire experience   2. Your Response Excellent Good Adequate Poor Unacceptable 3. I would recommend this service to others 3. Your Response Yes No   Remarks - Comments or Questions:

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